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Voice over Internet Protocol, has completely changed business phone system technology. Businesses are reducing costs. Thus concentrating more on improving customer service. A business VoIP is a long term asset that can serve you and your business for years. Most businesses spend a lot of money trying to get people to call, so it is important the calls are handled with the utmost care. Prospective customers are lost, profits are lost if you do not. With VoIP, phone calls travel over the internet as data just like an e-mail. A VoIP Business phone system can dramatically lower your telecommunications costs while increasing worker productivity. The technology also provides useful features that a traditional phone system can’t offer. You can use your VoIP where there is a broadband connection. VoIP systems include software that enables you to send and receive calls using a headphone/microphone, connected to a pc or laptop.