by: Djai Tanji
One of the VoIP’s inconveniences is the quality of call. And quality issues regarding calls is unacceptable however, inevitable in business installing and using VoIP like call centers. In order to fix and analyze the issues in call quality, these businesses use a method and system called VoIP Call Monitoring also known as Quality Monitoring. It uses a hardware and software solution to analyze quality problems and rate them over VoIP phone networks. Through Call Monitoring, the quality of service is determined and tested. With the use of several mathematical algorithms, call monitoring’s hardware and software can assess and evaluate the quality of VoIP calls and produce a score (Mean Opinion Score or MOS) that is responsible for measuring the quality.