If you own a company, one thing you will notice is that people all around will be pushing you to adapt technology today. While many are apprehensive due to cost and the benefit they will get from it, you really just have to ask yourself if you need it.
Most businesses are open to technology. Apparently it boils down to need. VoIP is not a cheap investment but it can certainly bring in the profits with the right implementation. You just have to identify your business needs and then make a stand on whether technology integration such as VoIP can make a difference today.